IT Vendor Manager

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Swiss Post Solutions (SPS) is a leading outsourcing provider for business process solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in business process outsourcing (BPO): location strategy, process optimization and technology. Part of the Swiss Post Group, SPS’ 7500 employees and specialized partners span the full range of the industry – from insurance, banking, telecommunications, media and retail to energy supply and travel & transportation – addressing customer needs in more than 20 countries.

Our customers rely on us to be their experts in the fields in which they want to stand out from their competition. This makes working for SPS a demanding, but also exciting and challenging experience.


Under the management and guidance of the Head of IT Operations, the Vendor manager will be responsible for executing the supplier relationship steps and processes required to deliver, manage and implement, commercial procurement strategies and end-to-end activities across the DIP organisation, delivering optimal value for money to meet the internal business needs. The IT Vendor Manager will be required to work closely with the IT teams and business units to ensure an efficient and effective operation of end-to-end Procurement processes. The processes performed by the role are not yet fully formed, so this is a unique opportunity to shape the role.


  • Monitor the market and analyse trends in company spending and inventory control in order to make recommendations in areas for possible cost reduction.
  • Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organisation through vendor governance forums.
  • Comply with all procurement policies and procedures, including those for equipment, hardware, software, and service
  • Benchmarking market conditions for present and future pricing, availability, lead-time, and capacity of goods and services.
  • Research, identify, and qualify potential new suppliers to secure more cost-effective sources of products and services.
  • Develop and deliver procurement bid proposals and tender documents.
  • Define sourcing recommendations that support business goals, in collaboration with senior management and stakeholders.
  • Negotiate pricing, terms and conditions of goods, services and products with key suppliers, contractors and service providers.
  • Help with asset management for IT hardware, software, and equipment.
  • Support budget proposals and recommend subsequent budget changes as needed.
  • Manage sourcing strategy, benchmarking and contract lifecycle
  • Via the vendor scorecard process collaboratively manage and monitor supplier, service provider, outsourcer, and/or contractor performance to measure and improve quality and cost of service.
  • Provide periodic oversight and execution of vendor assessment and requalification via the scorecard and vendor meeting processes.
  • Where practical, standardise to drive lowest total costs.
  • Leverage continuous improvement initiatives to create additional value over and above the contract requirements.
  • Maintain supplier contracts and ensure adherence to contractual agreements.

  • 5 years professional experience in Procurement, Vendor Management or Supply Chain Management highly regarded
  • Experience of successfully conducting a range of negotiations across a variety of IT categories.
  • Comprehensive knowledge of procurement policies and regulations
  • Solid working knowledge of current IT technologies, total lifecycle cost structures and pricing mechanisms.
  • General knowledge of accounting, finance, marketing, and logistics.
  • Strong written, oral communication and interpersonal skills (German and English). o Adept at benchmarking and conducting research into product and service-related issues.
  • Experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Proven customer focus, interpersonal and communications skills
  • Advanced skills in all Procurement process disciplines across the procurement lifecycle of demand management, fulfilment, sourcing, and management e.g., spend category / commodity management, negotiation, supplier selection, supplier value management, benefits capture, requisition to payment, and acquisition integration
  • Team player experienced in working with both senior management and operational teams
  • Demonstrated high level organisational and time management skills.
  • Ability to apply lateral thinking to issues and develop new and innovative solutions to problems/target areas


In addition to an outstanding work environment with excellent growth potential, SPS provides exceptional compensation & benefit package, including:
  • Competitive base salary
  • Sport card
  • Private medical care
  • Professional trainings & courses
  • Company integration events
  • Referral bonus policy
  • Remote work and home office possibility