EndPoint Support (with German language)
- Swiss Post Solutions GmbH, Poland
- Work experience
- IT
- Published: 2022-06-08
- published till: 2022-07-08
YOUR ROLE:
Endpoint Management employee ensures efficient and high quality administration and support workplaces in decentralized IT infrastructure on the basis of a defined and agreed catalog of products and services. It provides resolutions for reported issues, recognizes problems, works on proactive and maintenance tasks.
YOUR RESPONSIBILITIES:
- User Help Desk (remote and on-site support for our users) in 1st line support
- Software distribution
- Patch management
- Endpoint security
- Application delivery services
- Work on system and support documentations
WHAT YOU WILL NEED:
- Technical secondary education as minimum, preferred master's degree in information technology sciences
- Experience working directly in a 1st line support role, managing a ticket queue, priorities and resolution writing etc.
- Active Directory administration
- Installation of software
- End point management systems
- Windows System Update Server (WSUS)
- OS configuration management system (Ivanti)
- Diagnosis skills around: Windows 10, M365 and all associated apps
- Mobile Device Management solutions (MDM)
- Ability to write knowledge base articles
- Excellent troubleshooting
- Excellent time management
- Multi-tasking
- Organizational skills
- Excellent communication skills
- Pro-active attitude
- Good team worker
- Able to work under pressure
- Good knowledge of German & English language is required.
WHAT WE WILL OFFER:
- medical care for you and your family
- sport card
- life insurance
- courses/trainings
- English lessons
- referral bonus policy
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